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Stamp Expressions

Support: Frequently Asked Questions

Ordering / Returning

Q: How long does it take to receive an order after I have placed it?

A: Postage will generally be available for download immediately following the order confirmation. In rare cases, it may take a little while longer due to Internet traffic or other network communication disruptions. Images you submit for approval will be available for download within one (1) business day following submission. Supplies, such as label rolls and scales, will be shipped directly to your address and delivery time will depend upon the shipping method you choose at checkout..

Q: If I don't like the way my image prints, can I return it?

A: Images cannot be "returned", but if you feel the quality of your printed image does not meet your expectations you can call Customer Support to resolve the situation.

Q: What happens if my printer jams and misprints postage?

A: You can get credit for bad postage prints by sending the misprinted postage label, along with USPS Form 3533-PCP-X to: MSC BPT10.10 Middle Street, 16th Floor,.Bridgeport, CT 06604.You will receive a credit to your credit card in 2 to 4 weeks

Q: Will I be charged shipping and handling for Stamp Art and Postage?

A: Charges vary by subscription plan. To review the details of your subscription plan and the charges that apply, go to YOUR ACCOUNT, then click on Subscription Plan..

Q: How can I find out the status of my order?

A: Order status is always available by clicking on Your Account.

Next click on the Order History link in the left hand column on the page.

From here individual orders can be reviewed via the View Order link.

Q: What do I do if I don't have an account?

A: Unless you obtained your printer as part of meter lease agreement, purchased it through a TV offer or received it as a gift or purchased it from a third party, your account has been set up and you should have received an email confirming your order and including your password.

During the initial software installation, you will be prompted to enter your email address and phone number. If you do not have an account, you will be asked how you obtained your printer and will be directed appropriately.

Back to FAQs main menu

Download Stamp Expressions Printer Software

Stamp Expressions® Printer Software Version: 01.02.0013 - released on June 11, 2007

Quick Start Guide (pdf) - a step by step guide on your printer installation and postage creation

Contact US

Our customer support team is available to assist you Monday - Friday, 8 A.M. - 5 P.M. EST

Email: stampexpressions@pb.com

Phone: 1.866.96.STAMP (1.866.967.8267)

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