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Support: Policies and Guidelines

Image Approval Guidelines:

The United States Postal Service places very specific regulations on what types of images or messages may be placed on the mail. These Terms and Conditions are always available for review by going to the Help menu in your PC application. In general, images and messages that are obscene, offensive, blasphemous, pornographic, sexually suggestive, deceptive, profane, threatening, menacing, abusive, harmful, an invasion of privacy, supportive of unlawful action, patently offensive, defamatory, libelous, vulgar, violent, discriminatory (based on race, color, religion, gender, sexual orientation, age, national origin, ancestry, or physical ability), negatively pertaining to any particular individual or otherwise objectionable, or that advocates any of the aforementioned must be disapproved.

Replacement Policy

Defective printers may be returned during the initial trial period or money back guarantee period for a full refund or replacement printer. Pitney Bowes will refund the shipping costs. If the printer fails beyond the initial trial period, it will be replaced at the customer's expense.

All printers should be shipped back to:
Pitney Bowes
One Kohnle Drive
Miamisburg, OH 45342-3693
Attention: RMA #####

RMA number should be placed on the outside of the box or on the invoice document on the inside of the box.

Return Policy

If your offer contained an initial trial or money back guarantee period, you can return the printer that you purchased at this Pitney Bowes website during such initial trail or money back guarantee period and you will be entitled to a full refund of any upfront purchase price paid for the printer.

If you are within your commitment period, usually 12 months after any trial period, you cannot cancel and therefore cannot return the printer.

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